3 Advanced Two-Way Radio Tips for Nightclubs



Maximize Your Nightlife Communications Game
At Black Diamond Radio we know that your club is your livelihood! Your most important asset is your reputation, and maintaining that reputation involves the safety of occupants in your business, first and foremost. In today's world there is no predicting when and where trouble will strike, but with the right 2-way radio system you can mitigate the fallout of just about any situation that nightlife can throw at you, and additionally provide over-the-top service to stand out from your competitors! Keep reading to learn 3 tips that the professionals use when implementing instant push-to-talk systems in their venues!

Staff Multiplier
Because two-way radios are closely associated with security and law enforcement many clubs make the mistake of only supplying radios to their security team. However, let's think a little further... If everyone on your staff is wearing a radio and an earpiece it makes them all "Matrix Agents", if you will. ANY disturbance or uneasy scenario at any location in your venue can be immediately reported to security! This allows lightning fast action, and keeps the entire staff in the know about what's happening in your club. Quick action provides the opportunity to avoid involving police, lawsuits, and bolsters the safety of your guests and staff, in turn keeping the reputation of your most valuable asset intact.

One of the most powerful aspects of this form of communication is that management is always on point and never unaware of any important situations happening within your business. At all times they will be informed of nightly operations, giving them the ability to solve problems, often before they ever even become problems!

Furthermore, you can have a combination of channels that allow service staff to communicate without disrupting security. That means no one has to walk away from a bar to have someone bring them more bottled beer from the back, have a specific table bussed, or provide service to a guest that hasn't been attended to.

An added safety component here is that expedient bussing removes dangerous weapons from around the club: empty glasses, beer bottles, and other would-be weapons make their way to the trash quickly, keeping the venue even safer in addition to the ability to instantly report issues with unruly guests! The more your staff is able to communicate the safer every occupant becomes!

An incredible amount of efficiency and resolution can happen so quickly with the simplest push of a button, and the increase in efficiency with each member of your team results in getting more done without hiring another person! Staff multiplier!


Code Words/Phrases
One of our best and most effective "pro-tips" is to have radio code words or phrases that can tip off staff and security to situations without alerting guests.

Imagine a bartender is having difficulty with a belligerent customer and is at risk of a physical altercation. The bartender can discreetly press the button on their earpiece and use a code phrase: "Sir, can I offer you a complimentary soda?" or something similar that does not alert the customer to the fact that they are calling for assistance, avoiding escalation from the individual causing a problem. This code phrase is known by the entire staff, so now security knows that Jeff has a problem at bar #2 and can head that way. Maybe even other staff, such as management, can catch the codeword and join security, providing a reasonably sized group to get involved and discouraging this individual from escalating to physical violence when they realize they are vastly outnumbered or that they have attracted the attention of an owner or management and are now at risk of being permanently ejected from their favorite nightlife establishment.

Keeping comms subtle and functional is another great way to avoid physical confrontations and damage to the reputation of your business through keeping your patrons and staff safe and secure.


The "VIP Guest Treatment"
We all know that VIP guests are an important part of the nightlife industry. They can bring more business to your venue by creating a type of allure that's unique to their presence. If your club has VIP regulars the right two-way push-to-talk radio system can profoundly change the way they view your club.

For instance, a door person can immediately inform management the very moment they know a VIP guest has arrived, giving the manager or even owner the opportunity to bee-line to the door and greet the guest personally giving them that special treatment. Imagine your VIP guest is greeted by an owner or manager EVERY time they arrive at the door... "How does he always know I'm walking up? That's EXCELLENT and ATTENTIVE service!!" What if a staff member already has a chilled complimentary bottle of the guest's go-to waiting at their favorite table before they even arrive? WOW!

This system can also ensure that while the guest is present in the building throughout the evening that none of their requirements go un-catered. Whether they would like bottle service/more drinks, to order food, or even just to chat with the club owner or manager, assistance can be called and service can be expedited on-the-fly.

Giving yourself and your staff these over-the-top service opportunities to grant your VIP guests treatment that they may not receive in other locations gives you an edge against your competitors and keeps them coming back time and time again!

Thank You!
Black Diamond Radio thanks you for visiting our site and checking out our advanced tips for implementing instant PTT comms in your venue. We are always eager to answer your questions and have no wait time to speak to a human being in our offices, so feel free to give us a call any time!