Return to Help Index
Additional Support
Service Request Form
  Custom Earpiece - BlackDiamond Radio
Clearly the Solution

Email: contact@BDRadio.com
Mail or in person at:
Custom Earpiece
1905 Jasper St, Unit A
Aurora, CO 80011

When you make a purchase from us, we commit ourselves to providing you with the level of service that we would like. Our warranty is the best in the business, and it's absolute.
If you experience an issue with one of our products, please feel free to call us at the number above, and let's see if we can't troubleshoot over the phone.
Most perceived issues can be solved with a simple phone call, but we do understand that stuff happens, and you may need to send a radio to us for repair.
If that is the case, please download our Service Request Form, fill it out to the best of your ability, and include it with the radio(s) you're sending in for servicing.

We do charge a $49.99 service fee to troubleshoot any out-of-warranty radios and if your radio cannot be fixed we will apply that fee towards the purchase of a new radio.

How do I contact you?
  Custom Earpiece - BlackDiamond Radio
Clearly the Solution

Custom Earpiece/BlackDiamond Radio can be reached by:


Mail or in person at:
Custom Earpiece
1905 Jasper St, Unit A
Aurora, CO 80011

Custom Earpiece started in 2002 with a dedication to quality custom molded products and a commitment to customer service. We quickly learned that a customer service oriented company was sorely needed in the two way radio accessory market.

It is in this market we saw immediate and rapid growth. Now, as a leading manufacturer of two way radio products we bring you quality, innovation, comfort, ease of use. All because we have a commitment to customer service. Our policy is to treat you the way we would want to be treated.

We are always open to suggestions, we thrive on your feedback and we are committed to you.

Custom Earpiece, the company that will never give you an auto attendant.