Return to Help Index
International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  We believe that if you bought something from us you had a desired result. We want an opportunity to meet your expectations!

We will accept return of any product for exchange, credit or refund that is not custom molded. For custom molded products refunds are not available, but we will do everything possible to ensure your product fits correctly!

Any two way radio or earpiece you purchase from Black Diamond Radio/Custom Earpiece includes a 30 day return for refund policy. We refund only the price of the item, not the shipping charges and require a 15% restocking fee. Please make sure to return the items in the original packaging. Generally we do not refund shipping charges unless we made a mistake and shipped the wrong product. You MUST call us at 800.711.7317 between 7AM and 6PM MST to arrange the return/exchange.

We ask that you gave us an opportunity to address whatever difficulty you are having. We will typically extend this 30 day period if you give us a chance to help you with any issues you are experiencing.