Earpieces have a date on the back of the PTT button, or on the cable above the connector. We warrant 15 months from the date on the product if we cannot positively identify when you purchased the product. As long as you have the failed earpiece to send back to us and it is under warranty we will replace it regardless of the cause of failure, this means both manufacturer defects AND accidents.

Radio Serial Numbers are recorded at the time they are shipped. The warranty extends 24 months from the date we ship the product. No matter what caused the failure we replace it as long as you have the radio to send back to us. Like a normal warranty, manufacturer defects are covered, but unlike any warranty provided by our competitors we also cover accidents, like immersion in water, being chewed on by a dog, or run over by a forklift.